Intellibox 2.0 Troubleshooting

Please use the troubleshooting below to resolve the following issues with the Intellibox 2.0. 
Note: If you have an older discontinued Intellibox 1.0, please use the troubleshooting here. 

Intellibox 2.0

• Intellibox 2.0 keeps Connecting and Reconnecting
• Intellibox 2.0 has a Red X in Hardware Status
  

Intellibox keeps Connecting and Reconnecting

• If your Intellibox 2.0 keeps connecting and reconnecting continuously, close Sim Racing Studio by right-clicking on its icon in the Windows System Tray and select Quit. 

Intellibox has a Red X in Hardware Status

If you see a RED X next to Intellibox in the HARDWARE STATUS box, please try the troubleshooting steps in the order below:

1. Intellibox Updating

If there is an update occurring due to a recent patch, the Intellibox could show up as a Red X for approximately 10 seconds after starting Sim Racing Studio. Please wait until the update is completed and the Intellibox should switch back to a Green check-mark

2. Toggle the Intellibox On and Off

1. Open Sim Racing Studio
2. Go to SETUP
3. In the Intellibox section, click the Enabled button to Off and then back to On

This will allow Sim Racing Studio to reconnect with the Intellibox. 

3. Verify Windows Device Manager lists the Intellibox 2.0

1. Open Windows Device Manager
   
2. Expand the Ports (COM & LPT) section

   

   Note: The COMXX number for your Intellibox will likely be different than shown in the above image.
   
   
3. If you do not see an entry of Arudino Leonardo (COMXX) in Ports (COM & LPT)
   1. Connect the Intellibox to a different USB port on your PC
   2. Connect the Intellibox to a different PC to see if it will connect
      
   3. Try a different new USB cord
      
      
4. If the Device Manager is already showing the Intellibox as installed but it is still not connecting, try the following steps: 
   1. Uninstall the Intellibox via Device Manager by right clicking on the Arduino Leonardo (COMXX) that is used for the Intellibox per Step 3 above and selecting Uninstall device. 
      
   2. A new window will open and then check the box "Delete the device software for this device" and click Uninstall. Note: The wording may vary in the different versions of Windows.
      
   3. Restart your PC
   4. Windows should reinstall the Intellibox.
      
5. If the troubleshooting does not resolve the issue, please submit a New Support Ticket from the top of this page with details on the troubleshooting you have performed on your Intellibox.
   

4. Hard Coding the Intellibox COM Port

It is possible that two Arudino Leonardo devices will show up in Device Manager with each belonging to a different device. Hard coding the Intellitune's COM port will enable it to be detected correctly by Sim Racing Studio.

1. In Device Manager, verify what COM Port the Intellibox is using.
   
   1. To determine what COM Port is used by the Intellibox, disconnect the Intellibox and take note of which Arudino Leonardo device disappears and reconnect the Intellibox to see its COM Port.
      
2. Close Sim Racing Studio
3. Open the config.ini file in your Documents/SimRacingStudio 2.0 folder
   
4. Scroll down until you find the [INTELLIBOX] section
   
5. Enter the correct COM Port in the com_port field. If the Intellibox shows as Arudino Leonardo (COM7) in Device Manager, remove the "" marks and enter COM7 after the = sign. Make sure you use capital letters and no space as shown below.
   
   
6. Save the config.ini file. 
7. Reopen Sim Racing Studio to verify the Intellibox now has a green checkmark next to it in HARDWARE STATUS.